1 reviews | Active since Nov 2013
Wrong waybill & invoice - can you not read and think critically?
<p> </p> <p> </p> <p>Parcel sent from UK from my sister. <br />A birthday present for my mother. Cost £135 in total and she paid £80 duty on it in England. <br />3 days later it has arrived. <br />Michelle Calitz firstly says the package cost £480.,..and payable duty is close to R7000!! <br />Huh? That's not our packaeg. So I send her the invoice & waybill from sender - she has the wrong invoice.<br />I send it to her again - she sent me the wrong invoice, wrong waybill and she the wrong package. </p> <p>The package she wants me to pay duty on is for someone in India. I'm not in india - and you can clearly see on the invoice that DHL has the wrong person. <br />The waybill numbers don't even match up. <br />Can Michelle not open her eyes and LOOK, READ, COUNT - and REASON???? </p> <p>I've been on the phone all day - and she keeps telling me to make payment. <br />Payment for what? I've asked for a receipt & terms & conditions that stipulate how much duty (if any) is payable on the 3 dresses my sister sent fo rmy Mom. </p> <p>I'm getting very frustrated and irritable!!<br />Michelle is asking me for importation numbers, commercial / business details - but this is a person package contaiing a birthday present???? ARE WE NOW IMPORTING 3 DRESSES?????????</p> <p>Can someone please sort this out!! She clearly has the wrong details and trying to me me pay for it. <br />SORT IT OUT ASAP!! I can't believe DHL is so imcompetent!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>PROVE ME WRONG</p>
Dear Amanda,
Thank you for bringing this to our attention.
I have emailed you directly from my personal email as i will be handling your query from today.
I must apologize that you are not getting any joy with your shipment and we will be sending your query to a manager to address.
I will be following up and getting back to you shortly.
Kind Regards
Nicole Pietersen
Customer Care Executive Office
Dear Amanda,
Thank you for bringing this to our attention.
I have emailed you directly from my personal email as i will be handling your query from today.
I must apologize that you are not getting any joy with your shipment and we will be sending your query to a manager to address.
I will be following up and getting back to you shortly.
Kind Regards
Nicole Pietersen
Customer Care Executive Office
Dear Amanda,
Please be advised that payment has been submitted to customs and we will monitor the shipment and provide the feedback to you via email.
Kind Regards
Nicole Pietersen
Customer Care Executive Office
Dear Amanda,
Please be advised that payment has been submitted to customs and we will monitor the shipment and provide the feedback to you via email.
Kind Regards
Nicole Pietersen
Customer Care Executive Office
Dear Nicole
FIrstly, I would like to extend warm wishes to you and your team for a fantastic 2017 ahead.
Secondly, I would like to thank you for the way in which you handled my complaint last year. I was not very happy until you stepped in and explained everything to me.
You really turned my frown upside down with the package debarcle last year - and I would like to commend you on excellent customer service.
Through your consistent communication you were able to relay m y fears and abet my frustrations. I really thank you!!
And lo and behold - I got a present from you guys before Christmas- a signed letter of apology. I truly wasn't expecting that, on top of a really nice card-holder & diary! DHL definitely turned my frown upside down!!
Should my family and I ever courier anything again, we'll definitely return to DHL as you guys are stil much better than your competition.
Thanks Nicole!! YOu roc****
Dear Nicole
FIrstly, I would like to extend warm wishes to you and your team for a fantastic 2017 ahead.
Secondly, I would like to thank you for the way in which you handled my complaint last year. I was not very happy until you stepped in and explained everything to me.
You really turned my frown upside down with the package debarcle last year - and I would like to commend you on excellent customer service.
Through your consistent communication you were able to relay m y fears and abet my frustrations. I really thank you!!
And lo and behold - I got a present from you guys before Christmas- a signed letter of apology. I truly wasn't expecting that, on top of a really nice card-holder & diary! DHL definitely turned my frown upside down!!
Should my family and I ever courier anything again, we'll definitely return to DHL as you guys are stil much better than your competition.
Thanks Nicole!! YOu roc****
Dear Amanda,
Thank you for advising us that you have been assisted and in such a manner that we have strived to enforce our DHL service that we provide on a daily basis.
It is always a pleasure to hear that our DHL Staff are going the extra mile for our customers whether it be in the smallest manner and we will be advising management of this and going forward we hope that we can continue to provide you this service.
Kind Regards
Charmaine Ram
Customer Care Executive Office
Dear Amanda,
Thank you for advising us that you have been assisted and in such a manner that we have strived to enforce our DHL service that we provide on a daily basis.
It is always a pleasure to hear that our DHL Staff are going the extra mile for our customers whether it be in the smallest manner and we will be advising management of this and going forward we hope that we can continue to provide you this service.
Kind Regards
Charmaine Ram
Customer Care Executive Office