Wort service received (or you can say no service received)

We are unhappy with the service we've received from DHL ZA and will not be using your service in the future.

Kekanetswe has been dealing with my query/ waybill from day one,

On the 26th May, she advised as the shipment has been stopped by customs due to documentation required, we then sent her all the documents she required (Proof of Payment (detailed 1 month stamped Bank Statement with applicable Transaction marked) WITH account holder · Order Confirmation/ Purchase Order summary)

We then followed up with numerous emails and the on the 07th July she advised us to Pay the Invoice Customs has requested SAD500 bring customs duty and VAT. we immediately paid it on the same day, and sent POP to her, but still nothing.

We had to send again a follow up email and then on the 12th July she advised that she waiting the file to be send back to us from customs note that this manual payment through to customs once we receive the file back then we will request proof of payment from finalize then request finalize release form customs.

Now we are in August and still no package, this is the worst service we have ever received!!