WV
Wendy V
1 reviews | Active since Sept 2020
15 Sept 2020, 20:14
Worst shipment turnaround ever
I paid a heavy expensive fee for my parcel to arrive asap. 6 weeks later it hasnt arrived even though tracking says it's in sout africa. !!
Consultants cannot answer or help. And 'are lost' for words as they say
Completely shocking. I will begin litigation by friday if no resolution is done. And reciver fees from you.
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
16 Sept 2020, 09:39 Dear Wendy, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole
DHL Express's reply16 Sept 2020, 09:39
Official
Dear Wendy, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you. Kind Regards,On behalf of the MD office.Busisiwe Sithole