jL
jimmy L

1 reviews | Active since Jul 2017

14 Jul 2017, 10:44

worst service provider in sa broad day light ******s

<p>i had a parcel sent from Paris to deliver to me in JHB, the consultant told me the invoice and the actual quantity in the box is different and i double checked it is correct but the consultant insisted that its is wrong so i need to pay a fine of R2000, ok due to the fact i want to receive my parcel i paid and i specifilly ask the consultant that if its the same i want my money back he says no problemthey will do that, i paid the fine and parcel gets delivered to me and i took a video while opening the box and gosh i was right, the consultat is absolute useless and didnt wana do the job properly. and its been almost 2 month now i have not received my reply nor the refund, absolutely disgusting and they are doing this day light *******, worst ever!!!</p> <p> </p> <p> </p>

0
Replies (2)
DHL Express
DHL Express's reply17 Jul 2017, 16:46
Official

Good day Jimmy

Thank you for bringing your concern to my attention and I apologise for the inconvenience.

As discussed, i will be investigating your complaint to determine the progress of your refund. Kindly allow me to conclude my investigation and i will be providing you with feedback.

Regards

Mulondi Dzebu

Customer Care Executive

DHL Express

jL
jimmy L's update28 Jul 2017, 17:45
Reviewer Update

Please keep me updated no progress after your phone call the last time.

Thanks