WORST SERVICE, NEVER AGAIN

Item: DHL Express
Rating: 2
Author: nombuso M

I've never had such bad service . My parcels arrived in a on the 9th and I was told that there was a fee I had to pay than I paid it and I've been on the phone with DHL with over 20 people and thy all tell different stories . Spoke to<br> A ruin white lady who did not want to listen . Dhl has been sending me sms's saying my parcels are on the way. You guys are just ***** and a waist of time . I'm so disappointed

Helpful (0)

Replies (1)

DHL Express's replyOfficial

14 Sept 2015, 16:10

Hello ang16l,

Hi Nombuso,

Thank you for bringing this matter to our attention.

Kindly forward me your DHL awb so that I can investigate your query and provide you with accurate feedback ?

Please accept the apologies of DHL for the inconvenience caused by this delay.

I assure you that we will do all that we possibly can to ensure that this matter is resolved to your satisfaction.

Thank you & Kind Regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive Office | DHL Express

DHL Express's reply14 Sept 2015, 16:10

Official