WORST SERVICE IN THE WORLD!!!!!!

After still being owed R1200 from a lost parcel months ago, and having a parcel held in customs for a month now because the DHL staff are too *********** in getting back to me even after the several emails I sent them and the several calls I made, I AM ABSOLUTELY FED UP WITH THIS **** SERVICE!!! I LAID A FORMAL COMPLAINT ON THE WEBSITE AND WAS PROMISED SOMEONE WOULD GET BACK TO ME, AND THEY DIDNT!! I THEN WENT STRAIGHT TO THE TOP AND LAID A COMPLAINT WITH IBRAHIM REFAIE AND WAS PROMISED HE'D GET BACK TO ME WITHIN AN HOUR... THAT WAS LAST WEEK AND I STILL HAVENT HEARD ANYTHING!!! I'VE WASTED HOURS SITTING ON THE PHONE WAITING TO TALK TO PEOPLE DURING THIS WHOLE MATTER!!! THE ONE TIME I WASN'T SURE WHETHER TO LAUGH OR CRY WHEN I WAITED OVER HALF AN HOUR ON THE PHONE, JUST TO BE TOLD THAT I COULDN'T GET THROUGH TO THE PERSON I WANTED TO SPEAK TO, NOR TO ANY MANAGER IN THAT DEPARTMENT, NOR TO ANY SUPERVISOR!!! SERIOUSLY DHL!??!?!?<br> <br> WHAT REALLY DISGUSTS ME IS THAT IBRAHIM REFAIE, COUNTRY MANAGER, CANNOT EVEN GET BACK TO ME WHEN I LAY A FORMAL COMPLAINT!!!! I REALLY AM DISGUSTED WITH THE SERVICE ( OR LACK OF) THAT I HAVE RECEIVED FROM DHL!!! ABSOLUTELY DISGUSTED!!!!!!