Worst service I have ever received from DHL, do not use these people.

Shocking service from DHL. My sister sent me a gift from England to Johannesburg South Africa. On Friday 01 August, I received a whatsapp message to say that my parcel is on its way and that I will receive it latest close of business on Monday. On Monday 04 August I receive a call from Jennifer at their customs clearance requesting my companies VAT number since their documentation shows that the company that I work for is the receiver of the parcel. This was not the case, my sisters invoice clearly states me as the receiver with my companies name and address as the delivery address. DHL had captured these details incorrectly. They were telling me that I needed to contact DHL in England to re issue a commercial invoice with my name as the receiver. The invoice that I have in my possession clearly states that I am the receiver. My sister called DHL in South Africa and spoke to Lerato who then said not to woory she has sorted everything out. I then received another email saying HELLO AND MY COMPANIES NAME and delivery will be the next day, again incorrect. Nothing had been solved! After numerous calls from me to DHL in Johannesburg and emailing them the original invoice I suddenly receive an email requesting me to pay R569 import duties for a gift and it must be paid asap so as not to affect the delivery. The new message said that I will receive the parcel today between 08:30 and 5pm. I called today and spoke to Abraham who proceeds to tell me that the parcel is still awaiting clearance from customs and that it will not be delivered today. He cannot telll me why I received a message to say that delivery will be today. Neither can he tell me when I will receive the delivery. The level of service at DHL is totally disgusting and it seems that they have no idea how to deal with their customers. Perhaps its just DHL in Johannesburg. I will never recommend anyone to trust DHL to deliver anything of value, whether it be financial or sentimental. If you need help they are ******** and do not listen to their customers at all. They had a very good reputation in the past but their service here in South Africa is severely damaging the international brand.