Worst service Ever. DHL South Africa.

My Father send me a parcel on the 28th of August, estimated time of delivery was 2nd of September. From Israel. Still waiting today on the 1st of October. It went through Europe in 1 day and got stuck in Pretoria. Or Customs Cape Town. Nobody is clear. DHL just told me this morning they handed it over to Ram. That's all, No tracking or anything. Joice that helped me does not care, the amount of lies she told me is still coming. I asked 3 people at DHL South Africa ( Pretoria) who Joice's Boss was. They all, including Joice refuse to tell me. After 12 emails from my Dad (83 years old) and many more from me, she kept on saying that the I have to hand in a Commercial Invoice. The one that was issued from DHL, was not good enough for her. This Invoice I had to correct 4 times in One day. (4 of the items in the Parcel is the same) I had to rewrite the full description of the same items FOUR times over with her insistence. The next day she told me, that I had to TYPE out everything for the filled in form by handwriting is not permitted! ( After I send it to her 4 TIMES!) This was *******. I still had to do it. Joice told me Customs in Cape Town insisted. Her boss told me it was a new clergy in their department. So who is lying? This was a gift from my Dad, I had to pay in Import duties of R1346.10 tax on a estimated R8000 worth of gifts. DHL then proceeded to charge Tax (R220) for the R1346.10!!! How is this possible. Pay tax on tax? So good luck with DHL South Africa. Never again.