WORST SERVICE EVER!!!!!!!!

Worst experience ever!!! You have my money and I can’t event get a waybill for my shipment. I paid for a shipment on 14 October and still no assistance. I’ve spoken to 3 people. Ntombikayise Zwane was the first person to assist me from the 10 October, then she started ignoring all my emails. When I called in to ask to speak to her, I not getting transferred. One time the person in the phone had said that she received my email and she will respond. Nothing.

Then I called in shortly after and spoke to Kholofelo Mahlatji, she was rude. Absolutely unfriendly.

Soon after, I started speaking to Charmaine Nkosi. I made payment and sent her all the documents she needed. Sometimes she seems helpful and some days not! She made the process really difficult only because I didn’t construct the emails with the forms in a way that suited her. She told me that if I don’t do it the way she wants, them the process will be delayed. I had told her that the forms will be in separate emails as I was completing and sharing them separately without saving them on my device. Last week she sent me a clearance instruction form. The first copy she sent was ****led up with texts in top Of each order. Till today I am struggling to complete that forms. It looks as if someone took and screenshot/print screen and pasted it on a blank page and then emailed it. I can’t edit and fill in the check boxes on the columns without highlighting the whole table/section. What’s more frustrating is that I keep telling Charmaine about this issue and all she says is “the form is not completed”. It got to a point where I asked if she has a direct number or extension that I can contact her on so that we can sort this out over the phone. She ignored my request. I told her there is something with the form FOUR TIMES. I even put all the information she needs at the bottom of the form to try and make this easier and that still didn’t impress her. I paid over a week ago and I’m not getting the help I need. I’m honestly so frustrated by this!!! All I need a form to edit and my waybill produced. This is so upsetting!!!! Someone needs to call or email to get this fixed. OR GIVE ME BACK MY MONEY!!!!