LS
Laurika S
1 reviews | Active since Aug 2014
26 May 2023, 19:36
WORST SERVICE EVER!!!!!!
Worst service ever!!! I.will NEVER EVER EVER use their delivery service again!! Still after delivering my parcel a week late overchagng me, they promised to give my money back and still after 10 days of promising my money back still have not recieve any money !!!!
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DHL Express's replyOfficial
27 May 2023, 10:55Dear Laurika,
Thank you for bringing this matter to our attention.
We have attempted to contact you on multiple occasions this week , however your mobile constantly rings unanswered, we have left a voice messages.
We confirm that we only deducted the funds you were quoted on the 19 May 2023. Any further funds pending on your account , your bank would normally cancel the pending transaction , depending which bank this can take up to 10 working days .
We apologise for the inconvenience this may have caused and will attempt contact again before 10:00am on the 29 May 2023.
We have also forwarded you a direct email with my direct contact details should you wish to return my calls directly , we will gladly assist .
Best Rgds,
( DHL Customer Care Department - ZA | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
Thank you for bringing this matter to our attention.
We have attempted to contact you on multiple occasions this week , however your mobile constantly rings unanswered, we have left a voice messages.
We confirm that we only deducted the funds you were quoted on the 19 May 2023. Any further funds pending on your account , your bank would normally cancel the pending transaction , depending which bank this can take up to 10 working days .
We apologise for the inconvenience this may have caused and will attempt contact again before 10:00am on the 29 May 2023.
We have also forwarded you a direct email with my direct contact details should you wish to return my calls directly , we will gladly assist .
Best Rgds,
( DHL Customer Care Department - ZA | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
DHL Express's reply27 May 2023, 10:55
Official
Dear Laurika,
Thank you for bringing this matter to our attention.
We have attempted to contact you on multiple occasions this week , however your mobile constantly rings unanswered, we have left a voice messages.
We confirm that we only deducted the funds you were quoted on the 19 May 2023. Any further funds pending on your account , your bank would normally cancel the pending transaction , depending which bank this can take up to 10 working days .
We apologise for the inconvenience this may have caused and will attempt contact again before 10:00am on the 29 May 2023.
We have also forwarded you a direct email with my direct contact details should you wish to return my calls directly , we will gladly assist .
Best Rgds,
( DHL Customer Care Department - ZA | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
Thank you for bringing this matter to our attention.
We have attempted to contact you on multiple occasions this week , however your mobile constantly rings unanswered, we have left a voice messages.
We confirm that we only deducted the funds you were quoted on the 19 May 2023. Any further funds pending on your account , your bank would normally cancel the pending transaction , depending which bank this can take up to 10 working days .
We apologise for the inconvenience this may have caused and will attempt contact again before 10:00am on the 29 May 2023.
We have also forwarded you a direct email with my direct contact details should you wish to return my calls directly , we will gladly assist .
Best Rgds,
( DHL Customer Care Department - ZA | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa