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Naima N
1 reviews | Active since Aug 2019
06 Aug 2019, 22:35
Worst service ever
It is the worst service. My parcel has arrived South Africa since 21 july 2019, till today’s the custom hasn’t cleared it. I have been calling everyday to find out about my parcel but still everyday i get the same reply. I hope they release it and i can get some reply. Surely next time I would think twice before using DHL.
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DHL Express's replyOfficial
07 Aug 2019, 15:17Dear Naima,
Thank you for writing to us and for taking my call earlier.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
As discussed, I have received your complaint and I am looking into it. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. I will do my best to get the matter resolved for you as soon as possible.
Please expect an email from me shortly.
Kindest regards. Avery VisagieCustomer Care Executive
Thank you for writing to us and for taking my call earlier.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
As discussed, I have received your complaint and I am looking into it. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. I will do my best to get the matter resolved for you as soon as possible.
Please expect an email from me shortly.
Kindest regards. Avery VisagieCustomer Care Executive
DHL Express's reply07 Aug 2019, 15:17
Official
Dear Naima,
Thank you for writing to us and for taking my call earlier.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
As discussed, I have received your complaint and I am looking into it. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. I will do my best to get the matter resolved for you as soon as possible.
Please expect an email from me shortly.
Kindest regards. Avery VisagieCustomer Care Executive
Thank you for writing to us and for taking my call earlier.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
As discussed, I have received your complaint and I am looking into it. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. I will do my best to get the matter resolved for you as soon as possible.
Please expect an email from me shortly.
Kindest regards. Avery VisagieCustomer Care Executive