Worst service ever

The 21th of December a document was sent through " DHL Express" from Switzerland to my address in Knysna Western Cape. I am still waiting for it!!! I did track it today (21 st December) and it was last seen in Port Elisabeth service area the 14th december....

Friday, December 14, 2018 Location 16 Forwarded for delivery PORT ELIZABETH - SOUTH AFRICA 13:10 1 Piece

15 Arrived at Delivery Facility in PORT ELIZABETH - SOUTH AFRICA PORT ELIZABETH - SOUTH AFRICA 13:02 1 Piece Then nothing more. I have never seen such a bad service in my life!