Worst Service Ever

Seriously DHL !!!! Our shipment arrived in Jhb on the 1st September. After Hours of trying to get hold of you on Monday the 4th we finally get a VAT invoice and pay, sending POP to both the given email on the invoice as well as the operator that we were dealing with . Only on Friday the 11th did you acknowledge payment and promise to send down to us by Monday.In that time we have had 7 clearance events...and none of this delay has anything to do with customs. This is all your doing ! Perhaps we should get our USA supplier to start using another service provider because to be completely honest, your service sucks BIG TIME ! And your call centre is shocking. We spend a Minimum of 15 minutes on hold...and we had to try 8 times to finally get you to answer. SHOCKING SERVICE !