CD
Caileigh D

1 reviews | Active since Sept 2016

12 Sept 2016, 09:19

Worst service ever!!

<p>for being a courier company they clearly don't know how to deliver packages, u can phone them constantly for them to tell you lies and false guarantees that your package which u payed a lot to be delivered, will be delivered on a certain day! But u wait and wait and at the close of business day they still failed to delivered a package which was urgent and guaranteed to be delivered that day, instead I was told It is waiting for me to collect it!!!!! Really disgusted by the service I have received by DHL</p>

0
Replies (1)
DHL Express
DHL Express's reply12 Sept 2016, 15:28
Official

Dear Caileigh,

I apologize sincerely for the delay in the delivery of your parcel as well as the level of service you received.

Please be advised that your shipment has been moved from our Brynston office to the Isando office where it will be sent out on delivery tomorrow morning.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you

Regards,

Akhona Mvuza
Customer Care Executive Office