YO
Yollanda O
1 reviews | Active since Apr 2017
20 Jul 2020, 15:15
WORST SERVICE!!!
Good Day
UNPROFESSIONAL & *********** STAFF!!! DHL IS THE WORST! I paid custom fees on July 16th for delivery on 17th. I got a call from DHL Friday morning the 17th saying they will get a driver to deliver that day(17th), I phoned later that day around 15:30 to follow up only to find out that the parcel is still at DHL office as their driver forgot it and promised to deliver it today, Monday 20th. Today when I phoned to follow up AGAIN they told me it’s scheduled for 21st??? I’m sick and tired of having to follow up and sitting waiting for a package that never arrives because of *********** DHL staff. I’ve asked for a callback since morning and still no one called.
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DHL Express's replyOfficial
21 Jul 2020, 07:18Dear Yollanda,
Thank you for your post. Please accept my sincerest apology for the manner in which we have handled this matter. I appreciate that this has not been a happy encounter with DHL Express, and I can assure you that we strive to offer a top quality service at all times.
I have received your complaint and looking into it. Kindly expect an email from me shortly.
Thank you for your post. Please accept my sincerest apology for the manner in which we have handled this matter. I appreciate that this has not been a happy encounter with DHL Express, and I can assure you that we strive to offer a top quality service at all times.
I have received your complaint and looking into it. Kindly expect an email from me shortly.
Regards.
Avery Visagie
Customer Care Executive ZA | DHL Express
DHL Express's reply21 Jul 2020, 07:18
Official
Dear Yollanda,
Thank you for your post. Please accept my sincerest apology for the manner in which we have handled this matter. I appreciate that this has not been a happy encounter with DHL Express, and I can assure you that we strive to offer a top quality service at all times.
I have received your complaint and looking into it. Kindly expect an email from me shortly.
Thank you for your post. Please accept my sincerest apology for the manner in which we have handled this matter. I appreciate that this has not been a happy encounter with DHL Express, and I can assure you that we strive to offer a top quality service at all times.
I have received your complaint and looking into it. Kindly expect an email from me shortly.
Regards.
Avery Visagie
Customer Care Executive ZA | DHL Express