NM
Nobesuthu M
1 reviews | Active since Mar 2020
31 Aug 2021, 15:17
Worst service by DHL
I wish l can give 0 star.My parcel got lost in June and since July l have been trying to get my refund.l wrote here on hello Peter and nothing was done.Busi who normally responds here is of no help.Appaling attitude. I have been waiting for Akhona's call since last week.When l try to call her ,her phone just rings until my air time runs out.lf anyone here is thinking of sending a parcel via dhl...think twice before you..if u can ,use FedEx etc
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Replies (2)
DHL Express's replyOfficial
31 Aug 2021, 15:54 Dear Nobesuthu, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you. Kind Regards, On behalf of the MD office. Busisiwe Sithole
DHL Express's reply31 Aug 2021, 15:54
Official
Dear Nobesuthu, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you. Kind Regards, On behalf of the MD office. Busisiwe Sithole
NM
Nobesuthu M's updateReviewer Update
31 Aug 2021, 16:09Unfortunately, same generic response...just like last time
NM
Nobesuthu M's update31 Aug 2021, 16:09
Reviewer Update
Unfortunately, same generic response...just like last time