TM
Thembakazi M
1 reviews | Active since Jul 2014
23 Dec 2015, 14:13
worst service at its best
Its a week now waiting for my package clearance since it arrived 30 November. I paid what was due immediately. i dont know how long I need to wait. The department that is useless full of losers. Its holidays now.
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Replies (1)
DHL Express's replyOfficial
24 Dec 2015, 09:14Hello emmma,
Dear Thembakazi,
Please accept my sincerest apologies for the manner in which this situation has been handled.
As it currently stands your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments are dependent on customs clearance and the customs authorities in the country.
I have escalated this to the relevant department and will update you as soon as I have received feedback.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
Dear Thembakazi,
Please accept my sincerest apologies for the manner in which this situation has been handled.
As it currently stands your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments are dependent on customs clearance and the customs authorities in the country.
I have escalated this to the relevant department and will update you as soon as I have received feedback.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
DHL Express's reply24 Dec 2015, 09:14
Official
Hello emmma,
Dear Thembakazi,
Please accept my sincerest apologies for the manner in which this situation has been handled.
As it currently stands your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments are dependent on customs clearance and the customs authorities in the country.
I have escalated this to the relevant department and will update you as soon as I have received feedback.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
Dear Thembakazi,
Please accept my sincerest apologies for the manner in which this situation has been handled.
As it currently stands your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments are dependent on customs clearance and the customs authorities in the country.
I have escalated this to the relevant department and will update you as soon as I have received feedback.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express