1 reviews | Active since Jul 2011
Worst Service and Poor Communication
My parcel arrived at customs on 22 October 2015. This was through DHL Express. After no updates on the website I called them and they said I needed to submit documentation. Did so. I have been calling and e-mailing on a daily basis. My case was referred to Frank Moleya. He has no idea what is going on - asked me to submit documents again. This has been going on (daily) for the last 2 weeks! For the last two days no-one came back to me - this is after lodging a complaint with their complaints department. DHL: Look at all the complaints on hellopeter- you should be ashamed. I lodged a complaint at the international offices and hope for a reply. Will never use DHL again! Nicole, Akhona and Buhle from customer complaints always have the same response on hellopeter - so dont even respond with your cut and paste methods. Akhona said he would sort it out and referred me back to Frank Moleya - seriously? What is going on at DHL? I suspect that I will never get the parcel...... Truely ***********!
Dear Pieter,
Please accept my sincerest apologies for the manner in which this situation has been handled.
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
As it currently stands your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
As a gesture of goodwill, please consider me your designated contact when it comes to all matters concerning DHL.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
Dear Pieter,
Please accept my sincerest apologies for the manner in which this situation has been handled.
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
As it currently stands your case has been escalated internally with both our customer care and imports department. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
As a gesture of goodwill, please consider me your designated contact when it comes to all matters concerning DHL.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express