RVdw
Riaan Van der westhuizen
1 reviews | Active since Nov 2014
22 Jan 2019, 15:37
WORST SERVICE
I will in my LIFE never use this company. I have ordered a parcel on 13/12/2018 according to your tracing system it could not be delivered? And a second attempt would be made on the same day 27/12/2018. Now you try and phone and get someone to help you track this parcel. I have about 20 different numbers given to me from the only place that answers ********** 000.
NOTHING!!!!!! ***** you guys I am definitely taking this matter further
Helpful (0)
Replies (2)0
Replies (2)
DHL Express's replyOfficial
22 Jan 2019, 16:06Dear Riaan
I would like to sincerely apologise about the frustration you had to go in regards to your delivery. May you please advise the waybill or tracking number so that I can assist you further.
Kind Regards
Nosicelo Manentsa
I would like to sincerely apologise about the frustration you had to go in regards to your delivery. May you please advise the waybill or tracking number so that I can assist you further.
Kind Regards
Nosicelo Manentsa
DHL Express's reply22 Jan 2019, 16:06
Official
Dear Riaan
I would like to sincerely apologise about the frustration you had to go in regards to your delivery. May you please advise the waybill or tracking number so that I can assist you further.
Kind Regards
Nosicelo Manentsa
I would like to sincerely apologise about the frustration you had to go in regards to your delivery. May you please advise the waybill or tracking number so that I can assist you further.
Kind Regards
Nosicelo Manentsa
RVdw
Riaan Van der westhuizen's updateReviewer Update
23 Jan 2019, 11:07So this is the solution to my problem????????????????
They gave the package to the post office with no tracking number?!!! This is insane. Already busy with my attorneys. Watch this space.
Dear Riaan
This shipment was moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We have DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. You can contact them via email ********** or by Phone: ***to enquire about the status of your shipment.
RVdw
Riaan Van der westhuizen's update23 Jan 2019, 11:07
Reviewer Update
So this is the solution to my problem????????????????
They gave the package to the post office with no tracking number?!!! This is insane. Already busy with my attorneys. Watch this space.
Dear Riaan
This shipment was moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. Whilst we all operate under the DHL banner, we are different entities doing different functions, all operating separately with our own procedures and areas of excellence.
We have DHL Express, whereby we specialize in Express consignments. Our service includes Track & Trace and Door-to-Door service. DHL Paket, is consignments that will be handed to Postal Authorities with no tracking available on the Express Network, as these travel as regular post. You can contact them via email ********** or by Phone: ***to enquire about the status of your shipment.