Worst highly paid service
Worst service ever,no update no follow up,my parcel arrived in South Africa on the 30th April till now I don’t have it,i submitted all the documents and paid customs duty still I don’t have my parcel
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DHL Express's replyOfficial
16 May 2019, 09:43Dear Thembi,
Thank you for taking my call. Once again, please accept our apologies for the inconvenience caused and the level of service you have received.
as discussed, your shipment was stopped by customs and was released based on the information you provided however, the shipment has been stopped again. There is no reason provided as yet, I have requested for imports to contact customs and provide feedback.
Regards
Akhona Mvuza
Customer Care executive Office
DHL South Africa
Thank you for taking my call. Once again, please accept our apologies for the inconvenience caused and the level of service you have received.
as discussed, your shipment was stopped by customs and was released based on the information you provided however, the shipment has been stopped again. There is no reason provided as yet, I have requested for imports to contact customs and provide feedback.
Regards
Akhona Mvuza
Customer Care executive Office
DHL South Africa
DHL Express's reply16 May 2019, 09:43
Official
Dear Thembi,
Thank you for taking my call. Once again, please accept our apologies for the inconvenience caused and the level of service you have received.
as discussed, your shipment was stopped by customs and was released based on the information you provided however, the shipment has been stopped again. There is no reason provided as yet, I have requested for imports to contact customs and provide feedback.
Regards
Akhona Mvuza
Customer Care executive Office
DHL South Africa
Thank you for taking my call. Once again, please accept our apologies for the inconvenience caused and the level of service you have received.
as discussed, your shipment was stopped by customs and was released based on the information you provided however, the shipment has been stopped again. There is no reason provided as yet, I have requested for imports to contact customs and provide feedback.
Regards
Akhona Mvuza
Customer Care executive Office
DHL South Africa