1 reviews | Active since Jan 2017
Worst Delivery Service EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
<p>Our company has a service called league of champions, where different people gets recognised for their service and gets awarded point where they can redeem their points vouchers....Anyway...after redeeming my vouchers i received a delivery response to say that the vouchers will be delivered to my work place on the 06.01.2017. On the 10th i emailed a lady that "helped" me previously as well as i also had a complaint with regards to my previous batch of vouchers not arriving on time. After not receiving a response from her, I emailed in a complaint again on the 12th. During the course of the day i received a mail from another lady askinjg me to send them the tracking number. I then sent her the screenshot i had of what i received after i placed the order. she emailed me back and then told me that she needs the courier tracking number in order to assist. I emailed back telling her that, the screenshots was all i received and hence the reason i sent it to her. Since then i have had not one response from them, I emailed again today telling them that i have heard nothing yet. so far no response has been given or any apologies made or any contact made me in regards to the missing vouchers.</p> <p> </p> <p>As i mentioned before it is not the first time i had complained about it or the service. I have to keep chaing them for an update when i am the customer and expect to be treated as with some form of respect. I would not advise anyone to use the service or else you might wait till the end of time for your deliveries to arrive.........</p>
Dear O’reall,
Please accept our sincerest apologies regarding the undoubted inconvenience this matter has caused you.
As previously explained, due to the nature of our business as all our Shipments are scanned into our system , we do require a tracking / Waybill number in order to track and trace any shipment .
This also helps us establish which DHL Division your parcel is transiting with as we have different DHL service’s that we offer .
We did receive your screen shot , and have picked up that your parcel did not move with DHL Express . We suspect that your parcel moved with Global Mail as a non Express shipment , these shipments normally move with the Post Office and not DHL Express.
Global mail tracking number normally consists of 16 digits , and the DHL Express Service only 10. Should you have a 16 digit tracking number , you may go to www.dhl.com and then select the Parcel and E commerce tab it opens a track and trace screen for Paket.
Inputting your awb number in there produces the tracking information you are requiring. The system will then provide you with your corresponding tracking number with your local Post office .
Once that tracking number has been received, kindly contact the South African Post office on *** for additional whereabouts of this parcel as this shipments.
I trust this will enable you to obtain your shipment.
Should you require additional assistance regarding this shipment , please do not hesitate to contact me on my details below .
Kindest Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Dear O’reall,
Please accept our sincerest apologies regarding the undoubted inconvenience this matter has caused you.
As previously explained, due to the nature of our business as all our Shipments are scanned into our system , we do require a tracking / Waybill number in order to track and trace any shipment .
This also helps us establish which DHL Division your parcel is transiting with as we have different DHL service’s that we offer .
We did receive your screen shot , and have picked up that your parcel did not move with DHL Express . We suspect that your parcel moved with Global Mail as a non Express shipment , these shipments normally move with the Post Office and not DHL Express.
Global mail tracking number normally consists of 16 digits , and the DHL Express Service only 10. Should you have a 16 digit tracking number , you may go to www.dhl.com and then select the Parcel and E commerce tab it opens a track and trace screen for Paket.
Inputting your awb number in there produces the tracking information you are requiring. The system will then provide you with your corresponding tracking number with your local Post office .
Once that tracking number has been received, kindly contact the South African Post office on *** for additional whereabouts of this parcel as this shipments.
I trust this will enable you to obtain your shipment.
Should you require additional assistance regarding this shipment , please do not hesitate to contact me on my details below .
Kindest Regards,
Ms Buhle Sekoboane
Customer Care Executive Office