WORST DELIVERY SERVICE

Honestly received the worst customer service from DHL. Sent a package for delivery on 8th of July 2024 to Namibia and it is yet to be delivered. Once we followed up asking why the package is has been in a "clearance event" status for 3 days, we were referred to a tracking agent to provide us with more information as to what is required. The agent also known as Violet, literally emails a generic email on the status of the package after being asked to provide detail as to what the issue is. Mind you, his generic emails are the same progress we can see on line which is "its with customs for clearance" again for the past 3 days. The package has been 7 days in a "clearance event" status. How pathetic! Violets job might as well become redundant since we can get the same update from the DHL website when you track a parcel. We have to date not been given a date as to when the package will be delivered. And Violet will only provide the same status update everyday for the last 3 days at 14:00. When will our package be delivered DHL?