Worst customer service ever

I recently went to my DHL office to sent a package from the USA to RSA, not knowing how to do it, I re**** on their expertiese. They filled it all in on the computer and I paid and left.said package was supposed to be delivered a moth ago.

After a week of not showing up I called the call center and all they said was I did something wrong. I am still waiting for a manager to call me back. Then they sent me paperwork to fill in which I could not do at the time as I was away from home for work. I tried to do it with the call center but they are NOT there to help, just answer the phone and thats it.

They guy who sent me the paperwork and is supposed to help me, NEVER answers his emails and when he does it is all one liner that does not help. I have been back to my local store but nothing. Now all of a sudden their was a deadline??? I have no idea where my package is and I have no idea how to even get it back?? This is probably the worst service I have seen in my life. What really gets me is the fact that I took the time to go to a store and have them “help” me send it, i did not even do it on my own.