Worst Customer Service EVER
<p>My shipment has been held in customs for 3 days now.</p> <p> </p> <p>The first time I phoned, I was told to hold the line. I was holding for 20 minutes and nothing happened.</p> <p> </p> <p>The second time I phoned, they told me to hold again, I was holding for three minutes before almost smashing my phone into a wall.</p> <p> </p> <p>The third time I phone I'm told I will be phoned back immediately and sent an email, I'm still waiting for either one of those.</p> <p> </p> <p>This is the worst service I have ever gotten from any shipping company. I needed my parcel last week already, it is extremely time sensitive. Thanks for *****ing up my job because you can't do yours.</p> <p> </p> <p>Get your act together.</p>
Good afternoon Jaco,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will be investigating the reason you were put on hold for long periods of time and the matter will be dealt with accordingly. In order to proceed with clearance of your shipment we need an ID number or Import code if you have one and an invoice for Customs Vat and Duties.
I have sent you an email to provide this information so we can assist to proceed with Customs clearance pf your shipment.
Kind Regards
Charmaine Ram
Customer Care Executive
Good afternoon Jaco,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will be investigating the reason you were put on hold for long periods of time and the matter will be dealt with accordingly. In order to proceed with clearance of your shipment we need an ID number or Import code if you have one and an invoice for Customs Vat and Duties.
I have sent you an email to provide this information so we can assist to proceed with Customs clearance pf your shipment.
Kind Regards
Charmaine Ram
Customer Care Executive