worst customer experience imaginable

DHL and Postnet falsely informed me that I would not be charged customs duties on exchanged goods. I have now been charged an exorbitant courier fee together with customs duties, which amounts combined exceed the original value of the goods. The company conceded that they were in the wrong but will not take any responsibility and have made no effort whatsoever to reimburse me or cover the customs duties, not to mention they are charging me storage fee on the goods whilst the matter is in dispute. shocking service!