SP
Suhail P

1 reviews | Active since Mar 2019

04 Mar 2019, 07:28

Worst Courier Service I've Ever Received

Personally the worst experience I've ever had with a courier company, the communication is poor, the estimated delivery dates are off massively and no responses are given unless i nag them, i ordered a friend of mine something from overseas as a birthday gift, the estimated delivery date with emails received to this day still says 25th of February 2019 and it is currently the 4th of March.

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Replies (1)
DHL Express
DHL Express's reply04 Mar 2019, 09:22
Official
Dear Suhail,

Thank you for taking my call a moment ago.

On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.

As discussed, I will need your DHL tracking / waybill number to look in to the matter and get it resolved as quickly as possible. Please expect and email from me shortly requesting more details.

Regards.Avery VisagieCustomer Care Executive