Worst Courier Service I Ever Got...

So, a mate and myself ordered goods from Germany. We chose DHL Express option on the seller's website. In the past I had once dealt with DHL and was amazing, but this time... The parcel was due in +-15 days. For over a month the last tracking update just stated it was ready to be shipped. Eventually we start phoning DHL and each and every single person on the phone tells us a different story, and when we inquire more details they are not able to give any. It was a very expensive package we can't afford to re-order out of our own pockets... But the worst is, the one thing most of the DHL people on the phone said that was the same... Is that they HANDED THE PARCEL OVER to "the local post/a local courier"! DHL was paid to get the parcel over to us! WHY IN THE WORLD WOULD THEY HAND IT OVER TO SOMEONE ELSE?!

When we ask who it wad handed over to, the answer stays the same... The local post/a local courier. When asked if they can give the details so we can contact those people about the parcel, they ask again for my email and promise to send all the details... Yet nothing!

And then we are told eventually to contact the sender to launch an investigation as to see if DHL can reimburse. The sender was in contact and got tracking details, I have made the assumption that the sender is also at a point where they don't know what to do anymore.

DHL will NEVER see me again... I can understand that parcels can get lost, but the fact that they keep making excuses and lying to us on the phone and just refuse to give us in depth details is what seals the no-deal. Seems like we will have to save up and end up paying double for our order if we want the stuff...