WORST COURIER SERVICE

Still waiting for them to find my package that was picked up at the end of July that had to be shipped to the USA - tracking still shows in Durban. spent 2 weeks on the phone and mails and case numbers to no avail.. if you talk to their agents per mail they just don't mail back with an update. and we are loosing time and money while they .. i don't know sit on their hands ... mail of Friday still waiting for a response: Dear Koketso, I trust this message finds you well. I am writing to request your urgent and immediate attention to this matter. As per the records, this parcel was collected at the end of July. It is now mid-August, and the package still has not left the country. This delay is not the result of any error on our part. Due to the courier company's negligence, we have now lost more than two weeks in getting our sample to the USA. My team has spent considerable time on the phone attempting to resolve this waybill issue, despite the fact that the delay was not caused by any mistake on our side. It is the result of unfollowed procedures and processes on the courier's end. I expect this matter to be treated as a priority with immediate effect. The package must be escalated and dispatched to the USA without further delay. Should this shipment not reach its destination in time, our product risks penalisation and rejection under NSF requirements, which would force us to restart a costly certification process due to a missed deadline entirely outside of our control. I require the following without delay: Immediate expediting of this shipment Daily status updates from DHL until the package is delivered Please treat this as urgent and confirm receipt of this email along with your action plan.

NO ACCOUNTABILITY