JM
Jessica M

1 reviews | Active since Apr 2019

14 May 2019, 18:46

Worst courier service!

I wish I could have used a different courier service!! DHL has been nothing short of unprofessional in delivery of a package (which at the time of writing this I still have not received) Despite me requesting and getting confirmation of the delivery date and a time slot they delivered a day early when no one was home to sign - the driver proceeded to call me on his phone and was firstly rude and secondly shouting at me and asking why no one was home to sign delivery. I as a customer certainly do not appreciate being reprimanded for something that was not my fault! After calling to complain and reaffirm that the delivery date was the next day I was promised this would happen and received some apologies for the treatment I received. DHL called me the next morning and wanted to apologise again and promised me delivery would happen that day... it did not. I'm honestly so upset and frustrated at this whole experience and the unprofessional manner in the way DHL has handled this. If you can use any other courier!

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Replies (1)
DHL Express
DHL Express's reply15 May 2019, 07:39
Official
Dear Jessica,

Thank you for writing to us.

Once again, I regret any inconvenience caused by this incident.

The matter has been escalated and is being addressed with the service provider and their courier. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services.

I will revert as soon as I know why the delivery did not take place yesterday.
 Kind regards. Avery Visagie Customer Care Executive