worst courier company

I wrote to hellopeter last week about a problem I had with DHL. Until today, my parcel has not arrived. Since last week they asked me to send a lot of documents and even pay money which I did. No one from the company informs me of anything unless I contact them. They 1st asked for a proof of payment of the goods and an invoice, I sent those. The next day they asked me to pay R624.00 (which i dont understand what it's for) and to send them proof, I did that the same day. I don't know what is the delay right now and I have lost my patience with them. I will never use their services again especially for my business because I have lost customers already and I lost R640.00. Today is the 15th day my parcel has kept by these people, it arrived in Johannesburg on 08/10/15 and I was supposed to receive it the next day. After paying the money, one of the ladies working there told me that by the 22/10/15 il get my parcel, today it's the 23/10/15 and I still don't have it and even when I track it, it's still in Johannesburg in the \clearance"department. My track number is ***. I'm very angry and hate their **** service. """