BR
BRANDON R
1 reviews | Active since Jan 2015
02 Dec 2015, 07:36
WORST COMPANY ON THE PLANET!!!!!! STAY AWAY!!!!!
6 days after laying my complaint that I still have no news on the status of my parcel held in customs.... I STILL HAVE NO MORE NEWS ON THE STATUS ON MY PARCEL HELD IN CUSTOMS!!! IS THIS A JOKE!?!?!?!?!? THIS IS THE ****TIEST SERVICE I HAVE EVER HAD!!! ABSOLUTE ********!!! I'M STILL ALSO OWED R1200 FROM A PARCEL THEY LOST SEVERAL MONTHS AGO, AND NO ONE ADDRESSED THAT IN MY LAST COMPLAINT!!! USELESS!!!! USELESS!!!
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DHL Express's replyOfficial
03 Dec 2015, 11:39Hello BRANDON44,
Our Industry is currently experiencing an increased volume in Stopped and Detained shipments, by Customs.
Due to the festive period, Customs has advised that there is a higher risk of contraband and false declarations being made. As a result Customs has been mandated to increase physically inspection to minimize the risk to the country.
DHL Customs Affairs Team are in constant engagement with the various Customs Divisions to ensure that the service DHL delivers to our clients are not impacted very negatively during this period.
Additional delays in Customs clearance may occur should there be any irregularities found or additional documents requested by Customs.
With regards to your previous shipment, I have confirmation that Marc-Olivier from our France office did contact you with regards to the refund.
Please kindly refer to the email provided above for further communication.
Regards,
Akhona Mvuza
Customer Care Executive Office
Our Industry is currently experiencing an increased volume in Stopped and Detained shipments, by Customs.
Due to the festive period, Customs has advised that there is a higher risk of contraband and false declarations being made. As a result Customs has been mandated to increase physically inspection to minimize the risk to the country.
DHL Customs Affairs Team are in constant engagement with the various Customs Divisions to ensure that the service DHL delivers to our clients are not impacted very negatively during this period.
Additional delays in Customs clearance may occur should there be any irregularities found or additional documents requested by Customs.
With regards to your previous shipment, I have confirmation that Marc-Olivier from our France office did contact you with regards to the refund.
Please kindly refer to the email provided above for further communication.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express's reply03 Dec 2015, 11:39
Official
Hello BRANDON44,
Our Industry is currently experiencing an increased volume in Stopped and Detained shipments, by Customs.
Due to the festive period, Customs has advised that there is a higher risk of contraband and false declarations being made. As a result Customs has been mandated to increase physically inspection to minimize the risk to the country.
DHL Customs Affairs Team are in constant engagement with the various Customs Divisions to ensure that the service DHL delivers to our clients are not impacted very negatively during this period.
Additional delays in Customs clearance may occur should there be any irregularities found or additional documents requested by Customs.
With regards to your previous shipment, I have confirmation that Marc-Olivier from our France office did contact you with regards to the refund.
Please kindly refer to the email provided above for further communication.
Regards,
Akhona Mvuza
Customer Care Executive Office
Our Industry is currently experiencing an increased volume in Stopped and Detained shipments, by Customs.
Due to the festive period, Customs has advised that there is a higher risk of contraband and false declarations being made. As a result Customs has been mandated to increase physically inspection to minimize the risk to the country.
DHL Customs Affairs Team are in constant engagement with the various Customs Divisions to ensure that the service DHL delivers to our clients are not impacted very negatively during this period.
Additional delays in Customs clearance may occur should there be any irregularities found or additional documents requested by Customs.
With regards to your previous shipment, I have confirmation that Marc-Olivier from our France office did contact you with regards to the refund.
Please kindly refer to the email provided above for further communication.
Regards,
Akhona Mvuza
Customer Care Executive Office