1 reviews | Active since May 2012
Worst company ever!!!
<p>I asked for dhl to collect and deliver my police clearance certificate. They informed me that it would be collected on 16/11 and delivered on 17/11. Guess what? It is the 18th and I still haven't received anything. And what is worst - there has been absolutely NO COMMUNICATION with me about his issue. Every time I call them they come up with a new excuse. When I called them yesterday, they said they had not even brothered to pick up the police clearance certificate yet. I advise anybody who is thinking about using dhl to consider using any other courier Service - this is by far the worst courier service in south africa. They cannot even get a simple domestic collection and delivery service Right!! Simply Atrocious!! If the problem is not resolved within the next 24 hours, I will demand a refund and use another better company. I am deeply disappointed by the extremely terrible levels of customer service I have received - AVOID THIS COMPANY AT ALL COSTS!! </p>
Dear Francois,
Once again, I regret any inconvenience that may have resulted from these unfortunate circumstances.
I have checked the reference number you gave me and I can confirm on the 16th we did send a driver to collect , however, upon his return when he checked the documents he received from the CRC yours was not there. I cannot find further records on this so I have asked the operations manager in Pretoria for assistance and I will keep you updated on the progress.
Regards,
Akhona Mvuza
Customer Care Executive Office
Dear Francois,
Once again, I regret any inconvenience that may have resulted from these unfortunate circumstances.
I have checked the reference number you gave me and I can confirm on the 16th we did send a driver to collect , however, upon his return when he checked the documents he received from the CRC yours was not there. I cannot find further records on this so I have asked the operations manager in Pretoria for assistance and I will keep you updated on the progress.
Regards,
Akhona Mvuza
Customer Care Executive Office
So basically your driver *****ED UP by not picking up the correct documents from the CRC. I had already confirmed with the CRC that the documents were ready for collection and I have provided you with the CORRECT reference numbers from the beginning.
So basically your driver *****ED UP by not picking up the correct documents from the CRC. I had already confirmed with the CRC that the documents were ready for collection and I have provided you with the CORRECT reference numbers from the beginning.
Also, I provided two reference numbers because there are two police clearance certificates to pick up. So I don't understand why you are now referring to one by talking about the reference number.
Also, I provided two reference numbers because there are two police clearance certificates to pick up. So I don't understand why you are now referring to one by talking about the reference number.
Once again I have been made a promise that wasn't kept. I was told that I would be contacted around 17:00 this evening with an update about the mess that DHL has made with regard to my police clearance certificates. Guess what?No response!!! It is now 18:21 and I still haven't had an update. Worst customer service team in the history of the world!! I am deeply disappointed. I will never ever use DHL in the future!!! By far, the worst courier company in South Africa. STAY AWAY AT ALL COSTS!!
Once again I have been made a promise that wasn't kept. I was told that I would be contacted around 17:00 this evening with an update about the mess that DHL has made with regard to my police clearance certificates. Guess what?No response!!! It is now 18:21 and I still haven't had an update. Worst customer service team in the history of the world!! I am deeply disappointed. I will never ever use DHL in the future!!! By far, the worst courier company in South Africa. STAY AWAY AT ALL COSTS!!
Dear Francois,
My sincerest apologies regarding the manner in which this matter was handled.
I attempted to contact you but your mobile rang unanswered so I left a detailed voice message for you .
Please note that your document was collected today . I have forwarded you an e-mail with your tracking details.
The estimated delivery of your freight is 21/11/2016.
Once again, I regret the inconvenience that resulted from this incident and look forward to an opportunity in the future of renewing your faith in DHL Express.
Please do not hesitate to contact me should you require additional assistance with your case.
Kindest Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
Dear Francois,
My sincerest apologies regarding the manner in which this matter was handled.
I attempted to contact you but your mobile rang unanswered so I left a detailed voice message for you .
Please note that your document was collected today . I have forwarded you an e-mail with your tracking details.
The estimated delivery of your freight is 21/11/2016.
Once again, I regret the inconvenience that resulted from this incident and look forward to an opportunity in the future of renewing your faith in DHL Express.
Please do not hesitate to contact me should you require additional assistance with your case.
Kindest Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
I am sorry -21/11 is not acceptable. You should deliver it tomorrow before 09:00. I have waited long enough for your mess to be sorted out. I was originally told that the package would be collected the same day and delivered the next day. That clearly didn't happen. So I expect delivery before 09:00 tomorrow morning.
I am sorry -21/11 is not acceptable. You should deliver it tomorrow before 09:00. I have waited long enough for your mess to be sorted out. I was originally told that the package would be collected the same day and delivered the next day. That clearly didn't happen. So I expect delivery before 09:00 tomorrow morning.
Delivery wasn't made by 09:00 today. I will never ever use DHL services again and and I will advise all my associates and friends not to make use of this terrible company,
Delivery wasn't made by 09:00 today. I will never ever use DHL services again and and I will advise all my associates and friends not to make use of this terrible company,
Once again DHL has *****ED UP!!!
There is only one police clearance certificate in the package.
I asked for TWO police clearance certificates to be collected and delivered
You are absolutely the worst company in South Africa.
Fix the mistake immediately!!!! i am so sick and tired of your mess.
Once again DHL has *****ED UP!!!
There is only one police clearance certificate in the package.
I asked for TWO police clearance certificates to be collected and delivered
You are absolutely the worst company in South Africa.
Fix the mistake immediately!!!! i am so sick and tired of your mess.
I have sent several emails to dhl. They are just completely ignored now.
I have sent several emails to dhl. They are just completely ignored now.
If nobody calls me back within the next 24 hours to resolve my issue, I will be lodging a formal complaint against DHL with the Provincial Consumer Affairs Office as well as the Department of Trade and Industry. I will also be sharing my horrible experience with as many newspapers, blogs, and other websites as I can. I am so sick and tired of DHL's complete and utter mess they made with both my collection and delivery. Now, they have managed to collect and deliver only ONE police certificate even though I initially requested TWO police certificates to be collected and delivered. When a company whose core function is to collect and deliver packages cannot even get a simple domestic service right, you know that there is something really wrong with its processes. I have sent numerous emails today and nobody has bothered to answer me back. Absolutely and completely unacceptable!!
If nobody calls me back within the next 24 hours to resolve my issue, I will be lodging a formal complaint against DHL with the Provincial Consumer Affairs Office as well as the Department of Trade and Industry. I will also be sharing my horrible experience with as many newspapers, blogs, and other websites as I can. I am so sick and tired of DHL's complete and utter mess they made with both my collection and delivery. Now, they have managed to collect and deliver only ONE police certificate even though I initially requested TWO police certificates to be collected and delivered. When a company whose core function is to collect and deliver packages cannot even get a simple domestic service right, you know that there is something really wrong with its processes. I have sent numerous emails today and nobody has bothered to answer me back. Absolutely and completely unacceptable!!
Dear Francois,
Thank you for your post.
Please be advised that both documents were collected, they were packaged separately moving under different tracking numbers. First document has been delivered on the 19th under tracking number *** and the second one is on its way with the driver this morning under tracking number ***.
Regards,
Akhona Mvuza
Customer Care Executive Office
Dear Francois,
Thank you for your post.
Please be advised that both documents were collected, they were packaged separately moving under different tracking numbers. First document has been delivered on the 19th under tracking number *** and the second one is on its way with the driver this morning under tracking number ***.
Regards,
Akhona Mvuza
Customer Care Executive Office
Once again I wasn't told about this. It doesn't even make sense to do it this way. I will be leaving my apartment at 10:30 so delivery should occur before then. Nobody will be home after this time to accept delivery.
Once again I wasn't told about this. It doesn't even make sense to do it this way. I will be leaving my apartment at 10:30 so delivery should occur before then. Nobody will be home after this time to accept delivery.
I am extremely happy that DHL has resolved my issue and delivered both police certificates to me in excellent condition. I am also very thankful that they have refunded the money that I paid for the service. I would like to particularly thank Akhona for doing her utmost best to sort out the problems I had. Also, I am very grateful for the email I received from the customer service manager to explain what happened and what they are doing to make sure that this situation is dealt with better in the future. I will use DHL again and I am looking forward to them delivering the kind of service that I know they are capable of. Thank you so much for your time and attention!
I am extremely happy that DHL has resolved my issue and delivered both police certificates to me in excellent condition. I am also very thankful that they have refunded the money that I paid for the service. I would like to particularly thank Akhona for doing her utmost best to sort out the problems I had. Also, I am very grateful for the email I received from the customer service manager to explain what happened and what they are doing to make sure that this situation is dealt with better in the future. I will use DHL again and I am looking forward to them delivering the kind of service that I know they are capable of. Thank you so much for your time and attention!
Good morning Francois,
Thank you for taking the time to comment on our service.
We are delighted to know that we continue to render service to your satisfaction and will endeavour to keep this up. I will forward this wonderful compliment to Akhona's Supervisor so she can get the recognition she rightfully deserves.
We are looking forward to be of service to you in the future.
Kind Regards
Charmaine Ram
Customer Care Executive
Good morning Francois,
Thank you for taking the time to comment on our service.
We are delighted to know that we continue to render service to your satisfaction and will endeavour to keep this up. I will forward this wonderful compliment to Akhona's Supervisor so she can get the recognition she rightfully deserves.
We are looking forward to be of service to you in the future.
Kind Regards
Charmaine Ram
Customer Care Executive