DN
Dillon N
1 reviews | Active since Jul 2013
18 May 2015, 15:35
Worst Attitude Ever Experienced
Zulfa Hendericks was behind the counter. From the moment I walked in she was rude. I told her that I needed to collect a document and she just looked at me. I told her that I have an sms saying that the delivery had arrived, she asked to see it and my cellphone was off and I began turning it on she rudely asked \why are you taking so long. She asked when I received the sms told her last week Thursday
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DHL Express's replyOfficial
18 May 2015, 16:38Hello dillznaicker,
Thank you for taking my call,
As per our telephonic discussion this matter has not been taken lightly and has been escalated to our Retail Manager to address with the Postnet Store .
I will get back to you with outcome, I can assure this incident in no way reflective of the level of service that DHL Express prides itself in.
Regards
Tshegofatso Dubula
Customer Care Executive
Thank you for taking my call,
As per our telephonic discussion this matter has not been taken lightly and has been escalated to our Retail Manager to address with the Postnet Store .
I will get back to you with outcome, I can assure this incident in no way reflective of the level of service that DHL Express prides itself in.
Regards
Tshegofatso Dubula
Customer Care Executive
DHL Express's reply18 May 2015, 16:38
Official
Hello dillznaicker,
Thank you for taking my call,
As per our telephonic discussion this matter has not been taken lightly and has been escalated to our Retail Manager to address with the Postnet Store .
I will get back to you with outcome, I can assure this incident in no way reflective of the level of service that DHL Express prides itself in.
Regards
Tshegofatso Dubula
Customer Care Executive
Thank you for taking my call,
As per our telephonic discussion this matter has not been taken lightly and has been escalated to our Retail Manager to address with the Postnet Store .
I will get back to you with outcome, I can assure this incident in no way reflective of the level of service that DHL Express prides itself in.
Regards
Tshegofatso Dubula
Customer Care Executive