1 reviews | Active since Mar 2014
Worse service with *********** staff
<p>I have experiencing bad service from day 1 with DHL. From the moment I shipped a parcel up until now trying to get it back. </p> <p>From rude staff to *********** staff. Clearly nobody at DHL has the ***** to give the message to their management team to contact me as requested in every conversation with 7 different agent at DHL. </p> <p>If i dont see results within 24hours I will be going to my lawyers and the police to open a case of theft against DHL and misrepesentation. </p>
Good morning Frans,
I would like to apologise for the delay with clearance of your shipment.
I am unable get hold of you on *** as it goes to voicemail. Please be advised that the shipment has been stopped by Customs for a Commercial invoice and I do see that you have provided an explanation letter which will be submitted to Customs and we have to wait for them to provide feedback as to whether the letter was accepted or do they require the invoice.
DHL Express enjoys excellent relations with Customs and other related Authorities worldwide and we seldom encounter difficulties. We are unable to intercede with their procedures and regulations, as they are Government controlled entities and we have to abide to their rules and regulations.
Please kindly refer to the email provided above for further communication and updates.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express
Good morning Frans,
I would like to apologise for the delay with clearance of your shipment.
I am unable get hold of you on *** as it goes to voicemail. Please be advised that the shipment has been stopped by Customs for a Commercial invoice and I do see that you have provided an explanation letter which will be submitted to Customs and we have to wait for them to provide feedback as to whether the letter was accepted or do they require the invoice.
DHL Express enjoys excellent relations with Customs and other related Authorities worldwide and we seldom encounter difficulties. We are unable to intercede with their procedures and regulations, as they are Government controlled entities and we have to abide to their rules and regulations.
Please kindly refer to the email provided above for further communication and updates.
Kind regards,
Charmaine Ram
Customer Care Executive
DHL Express
I have updated my contact details: ********** 303.
I have updated my contact details: ********** 303.