Worse service of my life

The lack of service that DHL durban has its mind blowing. How can u charge someone for an express but delivery after a week mind u it’s very important documents that are like life and death to u. What really drove me to the wall , after I finished emailing the Head of the company , trying to find out where my parcel is at, their customer service fails to do their job ,instead of helping me find my parcel they keep on promising to come back to me but end up not. Practically all their staff need to be taken for customer service training, their service comes with no respect for their customers and no solutions. I had to tell them what to do to solve my issue. The management need to wake up coz they gonna loose a lot of business because of not properly trained staff. Also the fact that I get quoted 3 different prices for my parcel for the same distance is also ridiculous. They so many South Africans without jobs during this pandemic yet they are people playing with their positions it’s really not fair. The whole company needs to pull their socks and work on their service big time coz what their doing right now is a joke. By the time I received my parcel I was in a panic mode thinking they lost my documents it’s really was not fair.