Worse Service. Bad staff and loss of money/time

I have been dealing with 2 people from DHL south Africa Patience Botha and Enos Rakoma.

Dealing with Patience Botha was extremely hard. I felt like i had to do her work for her. Every time I asked a question, I would get the same copy and pasted answer and no one reading and replying to my questions. When I asked her about this i would be shrugged off and told they busy. I can understand being busy but the level of not reading a question and helping a client.

Eventually, we got things sorted. This took 3 weeks of me constantly following up and pushing to get things done. Then I got the bill. I can understand import duties and charges for issues in this and would be more than happy to pay them.

Firstly, I was not informed that there would be any charged when dealing with them. Please note that this is legally required from any company. I would be happy to pay the charges if they reflected the service I got. It did not. It was the worst service that I have received.

I asked a manager to phone me to discuss this. This was again ignored. I have emailed multiple times over the past 2 weeks. there has been no reply in 2 weeks and multiple emails for asking for a response. This had both Enos(manger) and patience on the emails.

I have no idea where my package is or if I will ever get it.