sS
slimslenderkhoza S
1 reviews | Active since Feb 2017
21 Feb 2023, 18:45
World Known Brand Pathetic Service and Sytem
I have a very important parcel as everyone does when they request a airfreight. My parcel was due on the 15/02/2023 till now 21/02/2023 I haven’t received it. When I call every flippin agent is telling “you will get it by the end of the day” and yet nothing. I am so frustrated and mad about this horrible service and delivery to a such top world known brand as DHL but the employees and system is becoming worse and pathetic
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Replies (2)
DHL Express's replyOfficial
22 Feb 2023, 07:59Dear Emily Khoza,
Thank you for bringing this matter to our attention.
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours.
Thank you for bringing this matter to our attention.
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours.
Best Rgds,
Customer Care Department
DHL Executive office - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
DHL Express's reply22 Feb 2023, 07:59
Official
Dear Emily Khoza,
Thank you for bringing this matter to our attention.
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours.
Thank you for bringing this matter to our attention.
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you within the next 2 hours.
Best Rgds,
Customer Care Department
DHL Executive office - ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
sS
slimslenderkhoza S's updateReviewer Update
22 Feb 2023, 08:09What a damn excuse they had mentioned 🤦♀️, I hate the company and I would do my atmosphere to tell everyone about my experience and wish them to use another courier service, like Aramex.
So the damn stupid excuse was they can to my address but didn’t find me or find the address 🤔, I would like to know who is that idiot driver and he must share his call log, because should you don’t know the area or you have to had out the parcel you call and inform the importer. Not even one missed call from unknown person I had received yesterday. This is very annoying and frustrating at the same time to just decide to lie and the matter will be polished and smooth.
I really don’t care who is the third party but for my understanding I paid Dhl to delivery my parcel and DHL is a damn piece of **** company.
So the damn stupid excuse was they can to my address but didn’t find me or find the address 🤔, I would like to know who is that idiot driver and he must share his call log, because should you don’t know the area or you have to had out the parcel you call and inform the importer. Not even one missed call from unknown person I had received yesterday. This is very annoying and frustrating at the same time to just decide to lie and the matter will be polished and smooth.
I really don’t care who is the third party but for my understanding I paid Dhl to delivery my parcel and DHL is a damn piece of **** company.
sS
slimslenderkhoza S's update22 Feb 2023, 08:09
Reviewer Update
What a damn excuse they had mentioned 🤦♀️, I hate the company and I would do my atmosphere to tell everyone about my experience and wish them to use another courier service, like Aramex.
So the damn stupid excuse was they can to my address but didn’t find me or find the address 🤔, I would like to know who is that idiot driver and he must share his call log, because should you don’t know the area or you have to had out the parcel you call and inform the importer. Not even one missed call from unknown person I had received yesterday. This is very annoying and frustrating at the same time to just decide to lie and the matter will be polished and smooth.
I really don’t care who is the third party but for my understanding I paid Dhl to delivery my parcel and DHL is a damn piece of **** company.
So the damn stupid excuse was they can to my address but didn’t find me or find the address 🤔, I would like to know who is that idiot driver and he must share his call log, because should you don’t know the area or you have to had out the parcel you call and inform the importer. Not even one missed call from unknown person I had received yesterday. This is very annoying and frustrating at the same time to just decide to lie and the matter will be polished and smooth.
I really don’t care who is the third party but for my understanding I paid Dhl to delivery my parcel and DHL is a damn piece of **** company.