Wirst service ever
<p>I have made the payment this morning at 11:05 via EFT from my Standard bank to DHL's Standard bank account: ********** ********** 98 for the amount of R3792,42. <br />I have spoken to the DHL's banking department and they confirmed that they have received my payment and that it was reflecting in the DHL Standardbank account.<br />YET when i called DHL again customer care told me that the payment has not yet been allocated to my waybill in other words its still showing as Unpaid. Therefore my item is stuck in "clearance delay".</p> <p>There is a serious lack of communication between the different departsments. Can you please just let the banking department inform the accounttdepartment to inform the import department that i have paid so they can have my item released.</p> <p>Please see my attached proof of payment. As i said your banking department has confirmed that the payment is reflecting. Please just have them notify who ever must be notified so my item can be released</p> <p>I have payed my dues please sort this out NOW. <br />Please advise</p>
Dear Zander,
I would like to offer my sincere apologies about the delay incurred and lack of service received .
I can confirm that we have received your payment and that your parcel has been submitted to customs for clearance. I am following up with imports and will keep you updated on the email address provided.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express – South Africa
Dear Zander,
I would like to offer my sincere apologies about the delay incurred and lack of service received .
I can confirm that we have received your payment and that your parcel has been submitted to customs for clearance. I am following up with imports and will keep you updated on the email address provided.
Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express – South Africa
Thanks i will be waiting to hear from you. I cannot empathize how urgent this is.
Thanks i will be waiting to hear from you. I cannot empathize how urgent this is.