1 reviews | Active since Jan 2018
Will avoid DHL for international deliveries in Cape town at all costs
Horrible experience going back and forth with DHL and customs. No reply to emails (days at a time) and very difficult to get hold of anyone by phone.
Good Afternoon Joshua,
Thank you for reaching out to DHL Express. My sincerest apologies for the unforeseen customs inspection that your consignment is currently undergoing.
I have looked into your case and found that we are currently holding for customs to issue feedback as to when a release will be given. I have also requested that all feedback is given to me, so I can personally update you to avoid any run around on your side.
In as much as we endeavour for positive customer experiences we do not control the customs clearance process. The process is regulated and controlled by government officials in each country .
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Please may you consider me as your direct contact until this matter has been resolved.
Kind Regards
Devan Becker
Customer Care Executive office, South Africa
Good Afternoon Joshua,
Thank you for reaching out to DHL Express. My sincerest apologies for the unforeseen customs inspection that your consignment is currently undergoing.
I have looked into your case and found that we are currently holding for customs to issue feedback as to when a release will be given. I have also requested that all feedback is given to me, so I can personally update you to avoid any run around on your side.
In as much as we endeavour for positive customer experiences we do not control the customs clearance process. The process is regulated and controlled by government officials in each country .
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Please may you consider me as your direct contact until this matter has been resolved.
Kind Regards
Devan Becker
Customer Care Executive office, South Africa