Where is my parcel??

Item: DHL Express
Rating: 2
Author: Santiago R

I sent a parcel from South Africa to Argentina about a month ago. It was stopped in Argentina and not cleared by DHL. I was told that the receiver asked that a broker clear this notwithstanding the fact that I was under the impression DHL must do this, that is why I paid them.<br> <br> Now my parcel is with customs and DHL are wiping their hands clean of this. I paid for this parcel to be delivered, yet it is in \no man's land"at the moment and that's as far as DHL go. Not only have I lost my money that I paid but also the parcel. Terrible"

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Replies (1)

DHL Express's replyOfficial

21 Sept 2015, 16:15

Hello srabellini,

Dear Santiago Rabellini,

Thank you for your inquiry and I must apologies for the inconvenience that you have had to endure regarding the delay delivery of your consignment .

Please note that we will investigate and follow up with Argentina to enquire if there is any way in which your parcel can be cleared by DHL instead of a broker.

Kindly note that this is of course entirely dependent on the customs regulations of that country .

I will be following up on your file until your matter has been completely resolved.

Thank you & Kind Regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive Office | DHL Express

DHL Express's reply21 Sept 2015, 16:15

Official