AC
Andrew C
1 reviews | Active since Dec 2012
05 Jun 2024, 08:17
When they "lose" your parcel
Do not use this company for international deliveries and advise whatever online store that you are purchasing from to use a different courier service. When since did a private purchaser on an international online store require an importers code? Personally, I believe that DHL has "lost" my parcel and is using this excuse to cover themselves and claim that I would need to pay another R5000 to "get" it from the Customs Warehouse.
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Replies (4)0
Replies (4)
DHL Express's replyOfficial
05 Jun 2024, 08:25Dear Andrew,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department on behalf of Jed
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department on behalf of Jed
DHL Express's reply05 Jun 2024, 08:25
Official
Dear Andrew,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department on behalf of Jed
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow us a chance to investigate this further and we will make contact with you in 2 hours to acknowledge the complaint.
Kind Regards,
DHL Express Customer Care Department on behalf of Jed
AC
Andrew C's updateReviewer Update
05 Jun 2024, 08:37Hi
Thank you. Assistance will be greatly appreciated. I have been on and off with one of your agents for months now. But somehow, she doesn't understand that the parcel is a replacement part for a device that was ordered from an online store. The main unit came in without issues, but now this with the small replacement part? Customs has been paid. Both parcels are addressed to the same business premises, but were ordered and paid for in a private capacity.
Kind Regards
Thank you. Assistance will be greatly appreciated. I have been on and off with one of your agents for months now. But somehow, she doesn't understand that the parcel is a replacement part for a device that was ordered from an online store. The main unit came in without issues, but now this with the small replacement part? Customs has been paid. Both parcels are addressed to the same business premises, but were ordered and paid for in a private capacity.
Kind Regards
AC
Andrew C's update05 Jun 2024, 08:37
Reviewer Update
Hi
Thank you. Assistance will be greatly appreciated. I have been on and off with one of your agents for months now. But somehow, she doesn't understand that the parcel is a replacement part for a device that was ordered from an online store. The main unit came in without issues, but now this with the small replacement part? Customs has been paid. Both parcels are addressed to the same business premises, but were ordered and paid for in a private capacity.
Kind Regards
Thank you. Assistance will be greatly appreciated. I have been on and off with one of your agents for months now. But somehow, she doesn't understand that the parcel is a replacement part for a device that was ordered from an online store. The main unit came in without issues, but now this with the small replacement part? Customs has been paid. Both parcels are addressed to the same business premises, but were ordered and paid for in a private capacity.
Kind Regards
DHL Express's replyOfficial
05 Jun 2024, 08:59Dear Andrew,
Firstly, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
Regards
DHL Express Customer Care Department on behalf of Jed
Firstly, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
Regards
DHL Express Customer Care Department on behalf of Jed
DHL Express's reply05 Jun 2024, 08:59
Official
Dear Andrew,
Firstly, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
Regards
DHL Express Customer Care Department on behalf of Jed
Firstly, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
Regards
DHL Express Customer Care Department on behalf of Jed
AC
Andrew C's updateReviewer Update
06 Jun 2024, 09:13Well... It seems that my problem will not be resolved. Apparently, according to DHL. A private person purchasing a product under the value of R50 000 requires an importers code if they want the purchase delivered to a company address. Yes, I know. This is the first time I have heard of this too. So, just some advise, DO NOT use DHL as a couriers service if your are PRIVATELY purchasing something from oversees and having it delivered to your office because you actually work for a living and cannot wait at home for the package to be delivered. With DHL, you WILL require an Importers code as as private person.
AC
Andrew C's update06 Jun 2024, 09:13
Reviewer Update
Well... It seems that my problem will not be resolved. Apparently, according to DHL. A private person purchasing a product under the value of R50 000 requires an importers code if they want the purchase delivered to a company address. Yes, I know. This is the first time I have heard of this too. So, just some advise, DO NOT use DHL as a couriers service if your are PRIVATELY purchasing something from oversees and having it delivered to your office because you actually work for a living and cannot wait at home for the package to be delivered. With DHL, you WILL require an Importers code as as private person.