1 reviews | Active since Aug 2017
What customer service ????
WAYBILL ********** 165 Once again, resorting to complaining on Hellopeter. Falls on deaf ears when you contact "customer care executives " directly. They only seem to prioritize/respond when there is a complaint on Hellopeter. Same usual, package arrives, goes to clearance, passes low value package, miraculously needs to go PORT HEALTH for " further checks ". It's now been sitting in Port Health since Thursday, 26 Oct. My last contact with Akhona (after threatening to take this matter further) was on Friday afternoon. Emailed this morning. Still no feedback.
These so called customer care executives, need to understand that we pay for the (SHOCKING) service. They do not do this for FREE !!!!
Can somebody pick up the phone and call Port Health and find out what the delay is ?
Dear Shariffa,
I apologize that your experience prompted you to contact us with a complaint.
Your shipment was detained by Port Health due to the contents being cosmetics , all documents were submitted and nothing was required from you. The parcel has been released this morning and delivery has been arranged for this afternoon. All this information was communicated to you on email.
DHL Express enjoys excellent relations with Customs and other related Authorities worldwide and we seldom encounter difficulties. We are unable to intercede with their procedures and regulations, as they are Government controlled entities and we have to abide to their rules and regulations.
Kind Regards,
Akhona Mvuza
Customer Care Executive
Dear Shariffa,
I apologize that your experience prompted you to contact us with a complaint.
Your shipment was detained by Port Health due to the contents being cosmetics , all documents were submitted and nothing was required from you. The parcel has been released this morning and delivery has been arranged for this afternoon. All this information was communicated to you on email.
DHL Express enjoys excellent relations with Customs and other related Authorities worldwide and we seldom encounter difficulties. We are unable to intercede with their procedures and regulations, as they are Government controlled entities and we have to abide to their rules and regulations.
Kind Regards,
Akhona Mvuza
Customer Care Executive