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Brenda Brenda.myburgh

1 reviews | Active since May 2025

31 May 2025, 17:11

We had a massive challenge with my son's passport that had not arrived on time for his visa application from the UK

We had a massive challenge with my son's passport that had not arrived on time for his visa application from the UK. Martin Coetzee from the Bloemfontein SA branch and Zinhle Mnisi, Patience Towane, and Jabulile Mkhwa**** from the Midrand SA branch went more than the extra mile to help and support us. They never got tired of answering questions and helped us with information and advice to get the passport as soon as possible. They even phoned us to confirm that the new delivery did arrive as we had to drive for a second time from Bloemfontein to Johannesburg. Chris Stenning from DHL GB UK also helped via email as best he could. We are extremely impressed and very proud to know that there are companies that still put their customers first. Well done!

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Replies (1)
DHL Express
DHL Express's reply01 Jun 2025, 08:16
Official
Dear Brenda

 
Thank you for taking out the time to compliment Jabu, Patience and Zinhle' service .

We are delighted that she could assist you and that the experience was efficient and seamless. We will ensure that they are recognized for this phenomenal 5 star Compliment .
 
Thank you for your business and if there is anything we can assist with please do not hesitate to contact us again.
 
Thank you for your kind words! We're thrilled to hear that your experience with DHL was a positive one. Your feedback means a lot to us, and we appreciate you taking the time to share it.
If you need any further assistance in the future, please don't hesitate to reach out. 

 
Kind Regards, 
 
Sade Eiman 
Customer Care Executive ZA | DHL Express ZA | DHL Express 
 
DHL International Pty Ltd t/a DHL Express 
Waterfall Logistics Precinct, 
Pretoria Main Road, 
Waterfall City, 
Midrand, 2090 
Gauteng 
South Africa