Waybill no.: ***, Extremely poor service

On 1st March 2019 I wrote a review regarding the non delivery of a parcel by DHL on waybill no.***. Within an hour or so Mr Mulondi Dzebu phoned me and apologized profusely for the bad service and undertook to arrange a refund of the courier cost of R430.00. On 4th March he sent me an e-mail requesting my banking details which I sent to him on the same day. I received no reply to my e-mail dated 25 March to Mr Dzebu enquiring when I could expect to receive the refund. Since then I tried a few times to contact Mr Dzebu telephonically but he was never available!!!

I find it irresponsible that a reputable company like DHL have not sorted out this query that goes back to 14 January 2019.

I don't think the word communication is in DHL vocabulary.