Waybill ***

I cannot express the level of disappointment at this point with DHL . I find it appalling that a company who prides itself in Courier services deliver such bad service.my package was stopped for Physical inspection, which I was requested for docs which I provided and a week later n invoice hich I paid and sent Proof ,As per Aletta ,A Luyanda was making payment to customs and after that Customs is given 72hours.Monday I send another email and was advised 3/5 working days by Teboho ,Tuesday I call in and was advised is should be cleared that day or the following day .I send an email AGAIN to Aletta to confirm no response ,I call aletta this afternoon,Aletta said she will confirm with Teboho NO ANSWER from Teboho.Evidently I am just a number ,how I feel or how I take this does not matter Because again im just a number .I doubt anything has been escalated and nobody is taking this matter as one of urgency.I have never waited for a package for 3 weeks.Im not a soccerball to be thrown around from here and there.I have made so many calls to dHL ,Sent number of email.I am still a customer wih no Package.The goods being stopped was actually the suppliers fault but I paid,who is following up