Waybill # ***

The business process including the customer service of DHL, Admiralty Way Office, Lekki, Lagos, Nigeria is awful. My brother had sent a work asset (MacBook Pro) he bought here in Johannesburg, South Africa for repairs. Suddenly now that the asset has been repaired and sent back to Lagos, DHL is ******ing him to make payment before they can deliver this to him. Unfortunately the information requested from him, a repair and return certificate, was not given to him at the DHL desk in October 2020 at your DHL Office on Admiralty Way, Lekki. This was the outlet from which he had gone to send back the MacBook Pro to me for repairs. We are reporting this as a form of ******ion and bad business process. This is so totally wrong on all fronts!