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maselelo N
1 reviews | Active since Oct 2014
07 Jul 2023, 13:36
Waste of time and money using DHL after service is useless
DHL by far has worst customer service money can,a package arrived in South Africa on the 22 June 2023 and I still don't have it. You call to follow up with them and tell you the relevant departments to talk to is not available. As if that's not bad enough they keep sending messages about port health having backlogs, only when I called today am being told my package is detained by port health mind you no one from DHL said anything the the person who is apparently handling my file is no where to be found 17:00 Mins now being put on hold this disgusting and a waste of time
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DHL Express's replyOfficial
07 Jul 2023, 14:50Dear Maselelo Nyathi ,
Thank you for bringing this matter to our attention.
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are attending to this with the relevant department . Your case has been escalated to Port Health for urgent feedback and will revert to you with the outcome.
Thank you for bringing this matter to our attention.
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are attending to this with the relevant department . Your case has been escalated to Port Health for urgent feedback and will revert to you with the outcome.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
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DHL Express's reply07 Jul 2023, 14:50
Official
Dear Maselelo Nyathi ,
Thank you for bringing this matter to our attention.
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are attending to this with the relevant department . Your case has been escalated to Port Health for urgent feedback and will revert to you with the outcome.
Thank you for bringing this matter to our attention.
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We acknowledge the receipt of your complaint and are attending to this with the relevant department . Your case has been escalated to Port Health for urgent feedback and will revert to you with the outcome.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***