🚨 Warning About Postnet and DHL La Lucia Mall! 🚨

I strongly advise anyone against using Postnet and DHL at La Lucia Mall. Since the new ownership of Postnet La Lucia, the service has been nothing short of pathetic 😡. Postnet should cancel its agreement with the current owner and sell the franchise to someone who is actually competent.

I was misinformed by the owner and staff member Kim at Postnet La Lucia that it was fine to send Ritalin meds to my child in the USA, only for them to be rejected by customs. To make matters worse, DHL has been giving me the runaround, demanding duty and VAT for a returned parcel! 📦💸 Hello?! A returned item shouldn’t incur duty!

🤨 No one at DHL seems to understand this. I need to highlight when Nitesh Singh was Manager of Customer Services now with DHL Express SSARO—he was brilliant and the service was exceptional!! Pls bring back Nitesh Singh to Customer Services!!! Now I'm stuck dealing with Kate Moeketsi and her manager, Thulina Ncube, who have left me hanging for 3 weeks with no response! 🗓️They just don’t both responding!

I've been promised assistance from Ntombi Zwane, but it’s the same automated replies over and over again. She doesn’t seem bothered either. My shipment has been sitting with DHL Durban for 2weeks now because I refuse to double pay duty and VAT.

It's high time you replaced the current management with competent people. Bring back the service that customers deserve! 🚫💔

#DHL #Postnet #CustomerServiceFail #Help

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