YJvR
Yolandi Janse van Rensburg
1 reviews | Active since Oct 2018
26 Jan 2021, 09:33
Waiting a month for my package
I rushed to Maun DHL before closing time to pay for the package so that it can arrive today, but Maun DHL was closed before closing.
So I paid online to receive the package that is only a temporary import.
Now I am not receiving information on where my package is and Maun DHL is going to close for a week. This is a whole month that I will be waiting for my package
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
26 Jan 2021, 11:23Dear Yolandi,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
DHL Express's reply26 Jan 2021, 11:23
Official
Dear Yolandi,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole