LW
Lindsy W
1 reviews | Active since Oct 2013
09 Feb 2016, 15:02
Waiting 3 months for a parcel
This is now my second complaint on this website and still no parcel. Call after call.Email after email. All they do is give excuses. No one calls back. No feedback. The service from DHL is pathetic. <br> <br> Awb ***
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DHL Express's replyOfficial
09 Feb 2016, 16:25Hello linobmw2000,
Dear Lindsy,
Please accept my sincerest apologies for the manner in which this incident has been handled.
The matter has been escalated to our Customs affairs manager to provide an urgent update on the progress of the clearance of this consignment . In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
Dear Lindsy,
Please accept my sincerest apologies for the manner in which this incident has been handled.
The matter has been escalated to our Customs affairs manager to provide an urgent update on the progress of the clearance of this consignment . In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
DHL Express's reply09 Feb 2016, 16:25
Official
Hello linobmw2000,
Dear Lindsy,
Please accept my sincerest apologies for the manner in which this incident has been handled.
The matter has been escalated to our Customs affairs manager to provide an urgent update on the progress of the clearance of this consignment . In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express
Dear Lindsy,
Please accept my sincerest apologies for the manner in which this incident has been handled.
The matter has been escalated to our Customs affairs manager to provide an urgent update on the progress of the clearance of this consignment . In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that this incident has been of great disappointment to you and I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
Thank you & kind regards,
_____________________________________________________________
Ms Buhle.Sekoboane
Customer Care Executive - Executive office | DHL Express